Refund policy
Last updated: 10/5/26
We want you to love your order. If something isn't right, here's how we'll make it right.
Return window
You have 30 days from the delivery date to request a return, reprint, or refund.
What we'll fix
We'll replace or refund your order if:
- You received the wrong item, design, size, or color
- The item arrived damaged or stained
- The print is cracked, peeling, faded, or misprinted
- The order is missing items
For defects, send a photo and you won't need to ship the item back.
What we can't accept
- Returns for a change of mind
- Wrong size ordered by the customer
- Custom orders that match the design you approved, including typos or color choices
- Items that were worn, washed, or altered
How to request a return
- Email boricuathreads@gmail.com within 30 days of delivery.
- Include your order number and a photo if there's a defect.
- We'll reply within [1-2] business days with next steps.
Refunds
Approved refunds go back to your original payment method within [5-7] business days. If the problem was our error, we cover return shipping.
Questions?
Contact us at boricuathreads@gmail.com or www.boricuathreads.com